You should be able to identify the failure immediately at that point. Rolling back package indicates that the Office installation has failed and Office is trying to "roll back" the installation. If it doesn't have a value 3 entry, look for the first instance of Rolling back package. However, this log isn't clear enough to diagnose the issue. This log usually has a value 3 entry in it when there is a failure. We recommend that you start with the setup.exe log. Therefore, there are many logs to verify. In a good installation, you'll typically not see any value 3 entries in the logs. Windows installer returns codes during the installation that indicate if a particular function is successful or not. When you look through the MSI logs, we will typically want to look for a value 3 entry in the logs. Here's a screenshot of the verbose logs from an installation attempt. Analyzing logsĪfter your install attempt, you'll find that you have somewhere between 1 and 20 logs from the installation in your temp directory. However, this time, you're ready to capture log files that will be detailed enough to help you diagnose the failure point. It's failed previously, expect it to fail again. Now that you have enabled verbose logging and know where you should look for the logs, just retry your installation. If you're running your installation manually on the computer as a signed-in user by double-clicking setup.exe, the log files will be generated in the %temp% directory of the user who performs the installation. HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installerįor more information about Windows Installer logging, see How to enable Windows Installer logging.
To enable verbose logging, set the following registry keys: You'll have a verbose log for the installation of the Word component, Excel, and so on. With verbose MSI logging enabled, you'll get a verbose log file for each component that Office installs. However, it doesn't give the detail that's usually required to diagnose an installation failure. In Office, there's a setup.exe log file that's created by default. When you troubleshoot Office install failures, make sure that MSI verbose logging is enabled. The techniques can be applied to all Office installations that use Windows Installer (MSI). This article describes techniques on how to determine and fix Microsoft Office installation failures. This article was written by Eric Ashton, Senior Support Escalation Engineer.
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